Within Managed Services we provide functional and technical support to our customers based on an SLA. Our goal is always to exceed customer expectations. Support is aimed at the customer specific configuration of the system in addition to the standard support from Oracle. Solving incidents is the core business, to ensure the business processes of the customer can continue running as soon as possible. We handle incidents and coordinate changes on customer systems.
We are looking for colleagues that are comfortable in a professional and social team, who get a kick out of achieving excellence, making customers happy and continues (personal) development and growth.
Needless to say, excellent communication skills are essential to be of service to our customers.
In Managed Services, you will be responsible for analyzing and solving complex problems. We govern the customer system and are proactive in finding possible future problems, aiming at maximizing our services. You work closely together with our specialists of CNC and engineering.
An important aspect of the job is also to register all communications around incidents in the incident management system – TopDesk. In line with this registration, we keep eyes on open tickets and make sure to proactively communicate the progress with the customers.
From time to time, support on-site is requested, working together with key-users at the customer and getting acquainted with the business processes and environment. Again, adding to delivering excellent service to our valued customers.
Meer info of solliciteren? KLIK HIER